30-Day Hassle-Free Returns
We want your pet to love their new products! Return unused, unopened items in original packaging within 30 days for a full refund.

Exceptions:

  • Food/Treats: Non-returnable unless sealed & defective.
  • Custom Items: Non-refundable unless faulty.
  • Live Pets: Non-returnable.

Process:

  1. Login to your our account → “Orders” → Start Return.
  2. Print free return label (if eligible) via our Returns Center.
  3. Refund issued within 5-7 business days after inspection.

Damaged Items: Contact bra187792@gmail.com within 7 days.